Why Being Able to See Your Print Files is the Key to Efficiency

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The printing industry can be a complex arena to do business in. In fact, we have an industry friend that asks “Is there a manual for this industry?” Like children, the print industry doesn’t come with a manual, but it does come with some great organizations like Xplor International to help guide the way.

This is especially true if you find yourself immersed in high volume transactional output (HVTO) digital printing. We make no excuse for focusing on digital print within this article for a couple of good reasons; the main one being that sometimes you just need see your print file. This is a capability that many organizations have lacked in the HVTO space unless they were willing to make high investments in a proprietary system.

For those in offset printing, digital print files like AFP, Xerox Metacode and PCL probably don’t affect your daily procedures. If we bring PDF in to the discussion then that might be a different story, but then PDF is one of the most viewable print file formats available. However, in digital printing we have seen, and you may have experienced for yourself, that it is difficult to view an AFP, Xerox or PCL print files (print-streams) in one application. What has been lacking for many companies producing high volume transactional documents is a single print file viewer that will handle all of the above, including PDF.

This is one of the reasons why Crawford Technologies recently announced our new product PRO Viewer. If you saw our recent newsletter article, Sometimes You Just Need to View the Print File, then you are aware of many of the efficiencies that can be gained by actually being able to see what will be produced. If you haven’t, then we invite you to take a look back at last month’s newsletter; it is full of valuable problem solving solutions.

Some of the main areas you and your company might see efficiencies is in both workflow and customer relations management. With PRO Viewer it is possible for your operations and production floor managers to see the print files they need to print all in one viewer. With our ‘Print Resolution View’ your production staff can see how the print file would look as it is sent to the printer. You can check changes to print files from your internal departments or your customers. By being able to look at files before they are printed it is easy to see how this would save you time and money.

In the Customer Service area, PRO Viewer can give Customer Service Representatives the ability to retrieve and view customer documents from print files.  With this ability a CSR can research a customer’s problem while talking to them.  The advantage with PRO Viewer is that they don’t have to request a print file or a file conversion. This makes retrieving customer documents from archives simpler and easier. It also makes it possible to re-print that customer’s document(s) immediately.

Finally, for this discussion, we want to address the print designers out there. If you are being asked to design in a composition engine where the output will be AFP, Xerox, PCL or PDF, then our viewer can be a significant time saver. Imagine being able to proof the print file without having to send the document to print until the final proof round. Not only will you be saving time, but also ink, paper and other consumables.

As we said in our newsletter article, sometimes you just need to view the print file.

If you would like more information on PRO Viewer, please drop us a line here. We would be happy to share all the benefits of this new and exciting product from CrawfordTech.

[Picture and content copyright Crawford Technologies 2012]

Tagged AFP HVTO Metacode PDF Xerox printing transactional documents

CrawfordTech’s Weekly Reading List: November 18, 2011

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This week there is a lot going on in the industry. News has been hitting the wire and the web around the USPS and their loss announcement, a new industry forecast shows digital print growth and we ponder how to make a message that registers. As a bonus we are also including another update from the AFP Consortium on Orphan Application avoidance. The holidays may be around the corner, but business is still charging ahead in the industry.

With year-end around the corner, how does your forecast look for 2012; and will your message register…

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Tagged AFP Forecasts USPS communications marketing printing

CrawfordTech’s Weekly Reading List: August 15, 2011

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Three weeks in and we are continuing with another instalment of our list of ‘must reads’ from inside the walls of CrawfordTech. Our goal is to provide more than the best software, services and solutions to the customers and industries we serve; we seek to provide educational content to help keep everyone on the leading edge. Be sure to check out the below articles to stay on top of the world in which we work. Miss a past edition, click here to see all the Weekly Reading List editions.

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Tagged AFP QR Codes USPS marketing print

Ernie Crawford – the making of Crawford Technologies; Part 2

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We’ve already heard about the entrepreneurial spirit ingrained into Ernie Crawford’s early life, and how various programming roles started him on the route to creating Crawford Technologies. But what career move really made the difference?

Ernie joined Xerox Canada in 1983, where electronic printing was still a fledgling business. He took on a role as the National Technical Manager, building an organization to provide technical support to analysts and customers. Ernie also provided marketing support to the Canadian sales organization, and participated in many of the program teams in the USA.

Ernie also had the responsibility of building a software development lab in Canada where his team built a number of products, some marketed around the world. One interesting project was building a distributed font centre, which he later used as a model to build Xerox font centres around the world.

After leaving Xerox in 1987 to provide consulting work in partnership with Art Parker and Romeyn Stevenson, one of the projects led to Ernie co-founding CDP Communications Inc. with Ted Dunlop. There, they marketed Tyrego forms design and i-data protocol converters and conversion products in Canada, and built some software products of their own.

After a total of 12 years in the HVTO industry, it was then that Ernie decided to start Crawford Technologies Inc. to develop and market software products.

The catalyst? Some of the consulting projects Ernie was working on involved the development of conversion software components. His decision to start CrawfordTech came after many of his consulting clients and associates urged him to develop a complete print stream transform solution. Those contacts explained that the market was not being well served by the small group of unfocused companies, all of which had their own problems.

With several software components ready for marketing, and a commitment from numerous customers and partners to buy the conversion software, Crawford Technologies was born.

The first customer wanted a Xerox metacode/LCDS to PCL conversion to run on their IBM MVS mainframe and drive printers across their network. Developing an MVS solution was challenging for a start-up company, but Ernie was up to the challenge. Developing the software on a Windows platform with a target platform of MVS gave the CrawfordTech development team a great understanding of software portability. The project was a success and the customer still runs the software today.

Next up, BlueGill Technologies, one of the major innovators in the Electronic Bill Presentment and Payment (EBPP) market, came to CrawfordTech for conversion solutions they could market in their products. They had been through many issues with their previous supplier and were looking for a supplier they could depend on.

CrawfordTech designed an API around the print stream conversions for easy integration, and added drivers to meet BlueGill’s needs. CrawfordTech’s portability expertise was put to the test, as BlueGill needed the software to run on a wide range of UNIX and Linux platforms. Together the two companies took the preeminent solution to the market with resounding success.

One technological challenge we faced in the early days was caused by the fact that Xerox LCDS and Metacode files are sequential in nature. When a file contains 100,000 statements, the entire file needs to be read and processed sequentially in order to read any given statement from the file. However, when doing EBPP processing, the customer needs to look at statements randomly.

One approach which many of our customers used was to convert each statement into a self-contained file in PDF. However, this is time-consuming, and the resulting PDF files can be large and unwieldy to manage in large numbers.

An approach that we developed in order to provide a more efficient solution was to keep the print file in essentially its original format. When a statement needed to be viewed, software can address the statement directly by extracting the proper pages and resources and convert them into PDF or HTML. In order to do this with Xerox print files, we designed the Normalized Metacode (NMC) format, which is now used by vendors and solution providers around the world.

In December of 1999 CheckFree announced the purchase of BlueGill, and continued to work with CrawfordTech to move many billers online and create many billing consolidators.

The drivers Crawford built in conjunction with BlueGill and CheckFree provided CrawfordTech with a great Xerox to PDF conversion product set to market independently and through other partners. The main market for this software was the print service provider market. These organizations were providing their major billing clients with EBPP solutions, and needed the best solution available. This demanding market loved the high quality software and helped CrawfordTech to add many innovative advanced capabilities to products.

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One of the next CrawfordTech developments was an AFP driver which allowed customers to convert Xerox LCDS and metacode applications to AFP for output on any AFP compatible printers. One of the initial customers for this product was replacing its entire fleet of Xerox metacode printers with IPDS printers. However, the transform solution they were going to buy could not convert any of their applications properly and they were only a few days from committing to their purchases.

The print service provider’s new printer supplier found out about our new product and sent us ten of the customer’s most challenging applications to test. The next day we sent back AFP output for all ten applications which printed successfully. This resulted in both a happy customer who has used our products ever since, and a strong partner that is selling our products to this day.

Around the turn of the century, CrawfordTech found that many organizations wanted both Xerox and AFP solutions from a quality vendor and some approached Ernie to fill that role. In response, CrawfordTech added an interpreter interface API to the architecture, and built the PRO AFP interpreter. Thus was born the highly successful PRO AFP to PDF product.

Thanks to his upbringing in an entrepreneurial family, Ernie had the sense to keep the company profitable from the start to avoid a need for outside capital and to keep it financially stable. That went against the grain during the high tech bubble when Venture Capital was easy to come by, but Ernie stuck to his strategy.

In the next instalment, we will discuss how the company grew from this exciting start-up phase to the current rising star status in the industry. We will look at many of the challenges that CrawfordTech has met over the years and innovations developed along the way, as well as many of the awards bestowed on the growing company.

Tagged AFP Conversions HVTO Metacode Transforms Xerox

Ernie Crawford – the making of Crawford Technologies; Part 1

Prior to operating his first business, Ernie Crawford worked in the corporate world. He joined Xerox Canada in the early 1980’s during the early days of the High-Volume Transactional Output (HVTO) industry, where he built software development, technical support and marketing organizations.

This gave Ernie a good insight into where the HVTO industry was headed, and a good understanding of the many characteristics that make a successful vendor in this industry. In his time at Xerox, Ernie was able to meet customers, vendors and colleagues from around the world, and participated in establishing many solutions strategies. These worldwide contacts would be crucial later in life.

But Ernie’s entrepreneurial spirit comes not from the corporate world, but his family and upbringing. His grandfather, father and uncles were his role models, as they were all able to build well respected profitable organizations through providing excellent customer service. While running a chain of hotels would have been more in keeping with family tradition, it was technology that turned his head.

With a Computer Science degree from the University of Western Ontario in his hand, Ernie Crawford was well primed to start a business in the HVTO industry.
Starting as a mainframe COBOL programmer for Canada Life insurance, Ernie’s career saw a natural progression including assembler programming at Sears and a senior MVS systems programmer at Hudson Bay Co.

The programming work gave him a good understanding of what is required to put together application software such as billing and policy management systems. The systems programming work gave Ernie an appreciation for how a mainframe environment is put together and how good program products should install and perform.

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One very timely experience was the role of installing the first IBM 3800 model 3 printers in Canada. Since these devices were the first AFP-compatible devices built, it gave Ernie an advance exposure to the architecture that was due to revolutionize the HVTO market.

That’s where the story begins. Come back soon for the second part of how Crawford Technologies came to be a world leader in the High-Volume Transactional Output (HVTO) industry.

Tagged AFP HVTO
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